Returns Policy

We want you to be thrilled with your RUMA purchase. If you’re not completely satisfied, we offer a 14-day return policy for unworn, unwashed, and undamaged items.

Eligibility for Returns

• Items must be returned within 14 days of receiving your order.
• To be eligible for a return, the item must be unused, with all original tags and packaging intact.
• Please ensure the item is in the condition in which it was received.

How to Return Your Item

1. Contact Us: Email us at [your email] to request a return authorization.
2. Pack the Item: Return the item with the original packaging. Please note that the return shipping cost is the customer’s responsibility unless the item is faulty or incorrectly shipped.
3. Return Shipping: Ship the item back to us using a trackable service. We cannot guarantee that we will receive your returned item without tracking.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [your email].

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment.