Shipping Policy

At RUMA, we are committed to delivering your order quickly and efficiently, ensuring that you receive your new luxury streetwear in perfect condition.

Processing Time

• All orders are processed within 1–2 business days.
• Orders are shipped during business hours, Monday to Friday (excluding public holidays).

Shipping Rates & Delivery Time

• United Kingdom:

  • Standard Shipping: £5.99, typically arrives within 2–4 business days.
  • Free UK Shipping on orders over £70.

• International Shipping:

  • Standard International (Europe): £14.99, typically arrives within 2–11 business days for orders of £0.00 and up.
  • Express International (Europe & Worldwide): £5.00, typically arrives within 2–11 business days.
  • Standard International (Rest of the World): £23.99, typically arrives within 3–17 business days for orders of £0.00 and up.
  • Countries covered include United Arab Emirates, Australia, Canada, and 10 other regions.

Note on International Orders:

• Customers in International regions won’t be able to check out if the countries/regions are in an inactive market. To activate, go to the Markets section of your Shopify admin.

Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email. You can track your order on the carrier’s website.

Lost or Damaged Items

• If your order is lost or damaged in transit, please contact us immediately at [your email], and we will work to resolve the issue.